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I champion leaders in building connection and momentum.
Together, we reimagine the customer experience, elevate communication, and align the business with a deeper purpose.
Growth becomes intuitive. Loyalty becomes natural. Purpose becomes your strategy.
Mary brought a different approach. She got me out of my own way. Customer service improved. Sales went through the roof. - CMO
I'm speaking to your Curiosity with this music.
"Designing a world full of possibilities." MD
At Douglas Growth Consulting, I help businesses intentionally craft experiences that leave a lasting impact.
A great customer experience isn’t just about efficiency—it’s about how your customers feel at every step.
I bridge the gap between service and emotion by:
Elevating communication—ensuring every interaction builds clarity, trust, and connection
Designing customer journeys that feel seamless, intuitive, and emotionally engaging
Training teams to recognize and respond to customer needs with empathy and precision
Creating a culture of service where every employee understands the power of their role in shaping the experience
The businesses that thrive are the ones that go beyond transactions—they deliver a feeling that customers keep coming back for.
Designing Seamless & Emotionally Engaging Customer Journeys
From first contact to long-term loyalty, I map out the moments that matter most—removing friction, infusing emotional connection, and ensuring every step of the journey feels effortless and engaging.
This approach works globally, adjusting for regional and cultural nuances to create a universal, human-centered experience.
Be brave. Be clear. Be the change.
This is more than leadership development — it’s your creative edge, your authentic voice, your business growth moment.
Inside The Spark Session, we focus on what’s real, what’s next, and what lights you up.
You’ll gain:
Whether you’re ready to innovate, realign, or reconnect with purpose — this is where the breakthrough begins.
Scientifically Proven Growth Program
for Leaders and Teams
All businesses encounter real problems, from management and market force changes to a lack of communication and growth.
The question is, can you afford to do nothing?
Positive Intelligence’s groundbreaking PQ Program® is scientifically proven to supercharge the success of leaders, teams, and organizations of all sizes.
For over 20 years, I’ve been leading People, Operations, Sales, and Communication strategies across a wide range of industries—navigating the twists, turns, and transformations that come with driving real, lasting change.
When I say I know, it’s because I’ve been in the trenches—solving the problems that others shy away from. I’ve seen what works, and more importantly, what doesn’t, and built a proven track record of sustainable success.
But here’s the thing: I never stop learning. The world is constantly evolving, and so am I. This blend of deep experience and fresh insight allows me to tackle every challenge from a place of innovation and growth.
I know firsthand what it takes to run a business, lead at the highest levels, and create a lasting impact.
What sets me apart? My ability to see beyond the surface-level challenges—identifying the unseen barriers in energy, communication, and influence that determine whether a leader thrives or just manages, whether a customer truly connects or just goes through the motions.
I help leaders refine their energy, master the conversations that drive breakthrough ideas, and build influence that inspires action. It’s not just about what you say—it’s about how your presence aligns, empowers, and moves people toward results.
Fortune 500 CEOs have invited me into their rooms—not just to listen, but to challenge perspectives, uncover blind spots, and unlock untapped potential through innovative thinking and powerful communication.
Throughout my career, I’ve guided organizations through transformational change, strengthened leadership teams, and revealed hidden opportunities for sustainable growth.
"Your business, first and foremost, is about your Customers—Internal & External."
—MD
Mary brought a different approach she helped me get out of my own way. Processes really don't change in business. It's how you do those processes that makes a difference. I was selling a product and Mary showed me a way to sell a service. She developed a CSR program for us and began to synergize us in the community. Customer service improved and sales went through the roof.
- CMO
Mary started with our Fortune 500 retail organization and quickly became sought after. She managed people, operations and sales like a champ. Her teams' results were consistently above expectations. I flew her out to our corporate offices to get to know her and how she was so successful. I learned all the different things she had implemented. They became company directives.
- CEO
Mary told me from the jump what was going on and I refused to see past my ego. I lost my startup and looking back I know why. I was not honest with myself. I will always be grateful for my coaching calls with Mary.
- CEO
I worked with Mary on several Leadership projects. We came together in such a light of newness and love for others in the communities we served. I was elevated, I grew , and I became a better leader because of Mary.
- CEO & Founder
Mary brought the word focus to another level. When the entire project was in full swing and we had so many moving parts to manage Mary was the go-to-person for facts, figures and details. She led my executive leaders through a praise training and the shift was outstanding.
- President
Mary pulled me in, coached me and listened. She really heard me. Someone finally saw me. Thank you for leading our Bee Hive of Consultants to an amazing level during Covid. Without your guidance I would have given up on my dreams.
- Mother and CEO
Mary brings it. She give 100% and receives 100% back from her teams. She showed seasoned leaders how to pivot, grow, and deep dive their "whys". She rallies people and people respect her unique way of being with them. Mary doesn't play. But she sure does care. Her results and metrics were always something to chase after.
A true Leader in the business.
- VP Operations
Mary hired an entire team and trained all my leaders how to manage all HR processes. She set our business up for success. Mary has a way to bring the unexpected hire onboard that is the perfect fit. She sees things in people that I would have overlooked. A top notch consultant.
- CEO
San Francisco-Bay Area. United States
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