Signed in as:
filler@godaddy.com
The Customer Design
The CX Audio
The easiest way to touch an EMOTION is through music.
Feelings create CONNECTION.
People resonate with ENERGY.
What Sets This Destination Apart from others
Synergy — Positive Synergy — Positive Synergy — Positive Synergy — Positive
Synergy — Positive Synergy — Positive Synergy — Positive Synergy — Positive
Synergy — Positive Synergy — Positive Synergy — Positive Synergy — Positive
Synergy — Positive Synergy — Positive Synergy — Positive Synergy — Positive
Synergy — Positive Synergy — Positive Synergy — Positive Synergy — Positive
Synergy — Positive Synergy — Positive Synergy — Positive Synergy — Positive
What is Customer Design
Customer Design is the Creation of The Customer Experience.
It’s Not Just Service. It’s the Soul of Your Business. It's Designed.
The most resilient businesses don’t just transact — they transform.
They create emotional anchors that customers return to—again and again. They build trust before the sale and inspire loyalty long after.
This is the difference between running a business…
and building a brand people believe in.
Who I Work With To Grow The CX
- CEOs and Founders who know their customer experience isn’t flowing, and want to fix what they can’t quite see.
- Vendors and brand partners trying to get “inside the box” — whose products deserve better in-store support.
- Retail and service teams inside that box — who carry the weight of the customer journey, often without enough direction.
- Executive teams ready to align operations, marketing, and frontline service to create something customers actually feel.
What I Do
I help you turn ordinary service moments into unforgettable experiences that:
- Create customer loyalty that sticks.
- Align teams across locations, channels, and roles.
- Spark new revenue from the assets you already have.
In today’s market, customers don’t just want ease.
They want a connection. And connection doesn’t happen by accident. It's Designed.
How I Work
This isn’t a surface-level strategy or a slide deck with vague ideas.
I walk the floor with you.
I read the energy of your business.
I listen for what isn’t being said—from your customers, staff, and vendors—and turn that into fundamental, operational shifts.
Most businesses are running three disconnected experiences:
- What leadership thinks is happening
- What employees are doing
- What the customers are feeling
I close that gap.
The “Box” Concept — And Why It Matters
Whether you're a vendor trying to sell through someone else’s store,
an employee inside that store trying to make it all work,
or a leader overseeing the entire operation...
Everyone is inside a box—and the customer feels the friction when it’s not aligned. I help you transform that box into a brand ecosystem that works:
- Where vendors feel supported.
- Where employees know how to sell with presence and pride.
- Where leadership sees a return from their investment in people and product.
- And where customers feel the kind of experience they want to come back to.
Stop pushing sales... and start becoming the brand/box customers choose—again and again.
CX Design Services
- Customer-Centric Grassroots Marketing
- Vendor Management
- Brand Management
- Interactive Demos
- Brand Training
- Spiff Programs
- Channel Management
- Revenue Innovation
- HR Business Partner
The Customer Experience
What Are You Willing To Do?
What game-changing idea would make customers rush to your business?
What transformation would turn your business into a customer magnet?
How can a Brand inside a box create an Exceptional Customer Experience?
Let's Design A Customer Experience Event - For You.
Brand Training
EXCEEDING the Customer Experience
Vendor Live Demos on steroids. When a team can represent your brand when you're not there and increase sales - that's my work.
When Brand Knowledge meets an Incentive, everyone wins—creating Excitement, Synergy, Energy that lasts.
Your frontline team isn’t just selling; they’re shaping your customers' entire experience. The SPIFF Program is designed to energize and engage your team by turning everyday interactions into meaningful sales moments. This isn’t just about hitting targets — it’s about fostering synergy between service and sales, ensuring your team provides exceptional customer experiences while reaping immediate rewards.
How it works: Micro bursts weekly
- Create a shared purpose: The SPIFF program aligns team members on a common goal — delivering outstanding service and converting those efforts into revenue.
- Real-time incentives: The rewards are instantaneous, keeping energy high and motivating your team to give their best in every customer interaction.
- Enhance customer experience: The focus is on service excellence, making sure every moment with your customers reflects your brand’s values and leaves them wanting to return.
- Integrate seamlessly: This isn’t a separate training program that adds more complexity to your operations — it’s a live activation that blends with your existing team dynamics to drive results, engagement, and overall brand enhancement.
Why It Works:
- Incentivized performance, instantly: Your team’s efforts are rewarded immediately, reinforcing positive behaviors and energizing the floor.
- On-the-floor energy that sells: When your team feels the excitement of real-time rewards, it elevates the entire store environment — making the customer experience more engaging.
- Service excellence becomes the strategy: It’s not just about meeting sales targets; it’s about delivering a great customer experience, which naturally leads to increased sales.
Why Leaders Should Embrace It:
- The SPIFF Program fosters collaboration between sales and service, creating a unified team rather than silos, which is key to long-term success.
- It amplifies the customer experience by ensuring every team member is aligned with the brand’s service standards, leading to better customer loyalty and retention.
- No disruption to existing operations — it enhances the current workflow by introducing in-the-moment incentives that keep energy high without overwhelming the team.
- It’s a performance-driven, sustainable approach that integrates seamlessly with day-to-day activities while creating measurable results and a positive work environment.
Together our work will Elevate the Customer Experience
Helping all partners Succeed Where It Counts
I don’t just support partners — I champion them.
Whether it’s a reseller, affiliate, or distributor, I make sure every partner feels like an extension of the mission, not just a sales channel.
Brand Delivery:
- Standout placement that sells
I help vendors secure prime locations — online or on the floor — where their presence elevates your brand and moves product. - Partner activation with purpose
I translate your vision into partner-facing language, tools, and expectations — so every external rep knows how to show up in a way that feels like you. - True brand alignment
From tone and service to signage and presentation, your partners show up with consistency, credibility, and energy that mirrors your brand. - Co-branded campaigns that mean something
No fluff. Just real, local, or digital activations that align with your values and convert with your customers. - Practical systems for progress
I install simple, repeatable ways to measure performance, celebrate wins, and adjust before small issues become big brand risks.
Designing Customer Journeys That Build Real Connection
From the first hello to lasting loyalty, I design journeys that keep customers coming back — and strengthen your ties to the community.
- Create seamless experiences that feel natural, not forced — so customers stay engaged, not frustrated
- Eliminate confusion and smooth out every touchpoint to make things easy and enjoyable for customers
- Turn each interaction into a memorable moment, where customers feel heard, valued, and connected
- Adapt to local needs and preferences while staying true to your brand’s essence, creating a personalized, consistent experience
- Build loyalty and trust by making each step of the customer’s journey feel purposeful, memorable, and aligned with their values
- Support local non-profits by integrating charitable initiatives into your customer journey, connecting your brand to meaningful causes that resonate with your community
Marketing With Strategy + Soul
Great marketing isn’t loud — it lands. It resonates. It moves people.
I infuse emotional insight into your brand voice, grassroots activations, and long-term vision — so your message connects with real people in a way that matters.
Plus, I help you strategically partner with brands whose values align, amplifying your reach through cross-marketing efforts that feel right for both audiences.
- Campaigns that align with your customer experience and brand essence
- Experiential marketing activations that leave a lasting impression
- Messaging with depth and meaning that speaks to your audience’s core
- Cross-marketing strategies that build value with the right partner, expanding your impact
- Soul-level connections that make your marketing truly move
Building - the Business Within™
Unlock Hidden Revenue. Activate Untapped Potential. Multiply Your Impact — From the Inside Out. Your next level of growth isn’t out there — it’s already inside your business. In your people. In your processes. In the moments you haven’t fully monetized... yet.
Building - The Business Within™ is a strategic, creative approach to scaling from the core.
We uncover and activate internal opportunities that generate revenue, deepen engagement, and evolve your business model — all without massive overhead or complex restructuring.
- Mini-Ventures Within Your Operation
- Value-Driven Service Layering
- Cross-Functional Revenue Partnerships
- Experience Design That Sells Itself
Creating Spaces That People Feel Good In
Customers don’t just buy from a space — they respond to it. Every detail creates energy: the lighting, the layout, the music, even the date on the product.
I help you design physical and digital environments that:
- Spark emotional connection and guide behavior with intention
- Reflect your values through every sensory touchpoint — sound, scent, lighting, signage, layout
- Deliver energy and synergy through details like cleanliness, freshness, and visual flow
- Create an atmosphere that feels good — and makes people want to stay, return, and refer
Consistent Experience Across Every Channel
Whether you're growing a single vendor brand or managing a multi-channel presence, your customer doesn’t care where they find you — only how they feel when they do. I help you make sure it feels aligned, every time.
- Map the full customer journey across every sales and service touchpoint
- Align internal teams and external partners with one clear, compelling brand voice
- Build proactive systems that prevent issues before they escalate
- Create flexible, repeatable frameworks that deliver consistency without complexity
Using AI to Deepen Human Connection
Automation without intention creates distance. I help you harness AI not as a replacement, but as a reinforcement of your brand’s humanity.
- Pinpoint where AI simplifies and supports, not frustrates.
- Craft chatbot and personalization scripts that feel warm, clear, and on-brand
- Protect your voice while expanding your capacity to serve
- Collaborate with trusted tech experts to build seamless, intuitive systems.
Copyright © 2025
Douglas Growth Consulting LLC - All Rights Reserved.
Website Design & Maintenance: MEAD-Creative